Interview Guide for Customer Service representative

About this template:

Interviewing a customer services representative? Use this as a guideline. You may also find other employee interview related document templates to use here https://www.templateguru.co.za/documents/interview-guides/ and other Human Resources templates here https://www.templateguru.co.za/templates/human-resources/

Excerpt:

The position requires the employee to accept criticism and deal calmly and effectively with high-stress situations over which they have little control. It includes maintaining effectiveness regardless of what conditions arise. Stress tolerant people dont easily get their feelings hurt and are willing to accept criticism. Before you ask this question best practice suggests that you know beforehand the degree of stress- tolerance associated with both satisfactory and unsatisfactory job performance.

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