Accounting Errors Apology

About this template:

Use template to apologise for payment being credited to the wrong account

Excerpt:

We apologise for the fact that due to our mistake you had to deal with unnecessary problems. Unfortunately it has taken some time to find out exactly what occurred and therefore please accept our apologies for the delay in this response. You deserve an explanation for what went wrong in our accounting department. We hope that this letter will help to resolve some recent difficulties and put your mind at ease.

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